Last updated: August 21, 2025

Welcome to iServeCloud!

These Terms and Conditions govern the rules and regulations for the use of the website and services of iServeCloud (Pty) Ltd, registered in South Africa, with its principal website located at iservecloud.com

By accessing this website or using any services provided under the iServeCloud brand or its sub-companies (including but not limited to iServeGaming, MechaSuite, iLoveConfigs, and future subsidiaries), you agree to be bound by these Terms and Conditions, the Privacy Policy, Abuse Policy, and Service Level Agreement (SLA).

Terminology

For the purposes of these Terms and Conditions, Privacy Policy, Abuse Policy, SLA, and all Agreements:

• "Client," "Customer," "You," or "Your" refers to you, the person accessing this website or using our Services, and compliant with the Company’s terms and conditions.
• "The Company," "Ourselves," "We," "Our," or "Us" refers to iServeCloud (Pty) Ltd.
• "Party," "Parties," or "Us" refers to both the Client and the Company, or either one individually.
• All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of providing Services to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to the laws of South Africa.
• Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she/they are taken as interchangeable and therefore as referring to the same.

• iServeCloud provides worldwide IT services, including but not limited to: website hosting, VPS, dedicated servers, cloud solutions, gaming servers, app hosting, database hosting, software sales, and hardware sales (computers, laptops, etc.).
• The Services may be provided directly by iServeCloud or through its sub-companies or third-party providers.

• Clients are solely responsible for the content they upload, publish, transmit, or otherwise make available through our Services.
• Clients must comply with all applicable laws, including but not limited to copyright, data protection, privacy, export controls, and local jurisdictional requirements.
• Clients must maintain updated backups of their data. While iServeCloud may provide backup facilities, these are supplementary, and the ultimate responsibility lies with the Client. iServeCloud shall not be liable for data loss, corruption, or restoration failures.
• Clients are responsible for securing their login credentials, API keys, and account information. Any use of the account, authorized or unauthorized, shall be deemed the Client’s responsibility.

• iServeCloud will provide Services with reasonable skill and care, subject to service level commitments as defined in the SLA.
• iServeCloud reserves the right to modify, suspend, or discontinue Services (in whole or in part) where required for maintenance, upgrades, legal compliance, or abuse prevention.
• iServeCloud may amend these Terms, the Privacy Policy, Abuse Policy, or SLA at any time. Clients will be notified by email with a link to the updated version. Continued use of Services constitutes acceptance of changes.
• iServeCloud reserves the right to take immediate action (suspension/termination) against Clients engaging in abuse, illegal activities, or violations of these Terms.

• Fees are payable in advance unless otherwise agreed in writing.
• Non-payment or late payment may result in suspension or termination of Services.
• All fees are non-refundable unless otherwise stated in the SLA or required by law.
• Currency conversions, bank fees, and applicable taxes are the responsibility of the Client.

• To the maximum extent permitted by law, iServeCloud shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, goodwill, or data.
• iServeCloud’s total liability in any calendar year shall not exceed the fees paid by the Client for the affected Service during the 3 months preceding the claim.
• Clients agree to indemnify, defend, and hold harmless iServeCloud, its employees, and affiliates from claims, damages, losses, and liabilities arising out of:
  • Use of the Services,
  • Breach of these Terms,
  • Violation of any law or third-party rights.
• iServeCloud is not liable for failures caused by:
  • Force majeure events (natural disasters, war, pandemics, etc.),
  • Upstream network or telecommunications failures,
  • Government blocks or restrictions,
  • Client misconfiguration or misuse of Services.

• All intellectual property rights in the Services, software, and infrastructure remain the exclusive property of iServeCloud or its licensors.
• Clients retain ownership of their content but grant iServeCloud a non-exclusive license to store, transmit, and process such content for the provision of Services.
• Clients must not use iServeCloud’s trademarks, brand names, or logos without prior written consent.

• Clients may terminate Services by providing written notice, subject to the minimum contract term.
• iServeCloud may suspend or terminate Services immediately in cases of:
  • Abuse or illegal activities,
  • Non-payment,
  • Security risks or imminent harm.
• Upon termination, Client data may be deleted immediately. iServeCloud has no obligation to retain data after termination.

• iServeCloud processes personal data in accordance with its Privacy Policy, which incorporates applicable global regulations (GDPR, POPIA, etc.).
• Clients are responsible for ensuring their use of Services complies with data protection laws applicable in their jurisdiction.
• Where required, Clients may request a Data Processing Agreement (DPA).

• These Terms shall be governed by and construed under the laws of South Africa.
• Clients agree to submit to the exclusive jurisdiction of South African courts.
• International Clients remain responsible for compliance with their own local laws when using iServeCloud Services.

• Entire Agreement – These Terms, together with the Privacy Policy, Abuse Policy, and SLA, constitute the entire agreement.
• Severability – If any provision is held invalid, the remaining provisions remain enforceable.
• Assignment – Clients may not assign rights without written consent; iServeCloud may assign or subcontract in its discretion.
• Notices – Notices will be sent via email to the Client’s registered email address.