Last updated: August 21, 2025

This Privacy Policy explains how iServeCloud (Pty) Ltd, registered in South Africa, including its sub-companies and brands ("iServeCloud," "we," "us"), collects, processes, and protects personal data.

We operate globally and comply with applicable privacy regulations, including the Protection of Personal Information Act (POPIA) of South Africa, the General Data Protection Regulation (GDPR) of the European Union, and other relevant laws.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

For privacy concerns, please contact us at [email protected].

We may collect the following categories of personal data:

• Account Information: Name, surname, company name, billing address, email, phone number.
• Payment Data: Billing details, payment method information (processed by secure third-party payment providers).
• Service Usage Data: IP addresses, server logs, login activities, browser/device information, and usage statistics.
• Support Interactions: Emails, chat transcripts, and tickets with our support team.
• Optional Information: Data voluntarily provided (surveys, feedback, or marketing preferences).

We process data to:

• Provide, operate, and maintain Services.
• Process billing and payments.
• Communicate with Clients (service updates, notices, support).
• Ensure security, detect abuse, and enforce policies.
• Comply with legal obligations.
• Conduct analytics and service improvements.
• Send marketing communications (if consented).

We do not sell personal data. We may share limited data with:

• Service Providers: Payment processors, data centers, cloud infrastructure, and communication tools under strict agreements.
• Legal Authorities: Where required by law, regulation, or court order.
• Corporate Transactions: In case of mergers, acquisitions, or restructuring.

As a global business, data may be transferred and processed outside the Client’s country. We ensure adequate safeguards (such as GDPR Standard Contractual Clauses) to protect data during international transfers.

• We implement administrative, technical, and physical security measures to safeguard data.
• Clients are responsible for securing their login credentials and maintaining device security.
• No system is 100% secure; we disclaim liability for breaches beyond our reasonable control.

• We retain data only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
• Data may be anonymized for analytical or statistical purposes after service termination.

Depending on jurisdiction (e.g., GDPR, POPIA), Clients may have the right to:

• Access personal data.
• Request correction or deletion.
• Object to or restrict processing.
• Data portability.
• Withdraw consent (where applicable).

Requests can be submitted to [email protected].

• iServeCloud may use cookies, web beacons, and analytics tools to improve functionality and performance.
• Clients may disable cookies in their browsers, though this may affect Service functionality.

Another priority for us is protecting children while they use the internet. We encourage parents and guardians to observe, participate in, and actively guide their online activity.

iServeCloud does not knowingly collect any Personally Identifiable Information from children under the age of 13 (or 16 where applicable under local law). If you believe that your child has provided such information on our website, please contact us immediately. We will make every reasonable effort to promptly remove the information from our records.

This Privacy Policy may be amended from time to time. Clients will be notified of updates via email with a link to the new version. Continued use of Services constitutes acceptance of the updated policy.